Telephone Call Recording

Call recording not only providing protection and contractual verification for organisations and their employees but much more frequently the benefits of a quality training and measurement tool.

The age when call recording was used just by the emergency services, legal houses and financial institutions is a distant memory with many organisations just like yours taking advantage of low cost investment delivering high value returns.

The advent of digital recording and retrieval software is now becoming an integral part of an organisations customer relationship strategies, call us today and ask how LAKE recording services can fit in with yours.

Here are a few examples of call recording at work

Quality Control
For improving the quality of customer interactions, identifying training needs and new business opportunities.

Coaching and Support
For providing live assistance to agents whilst they are interacting with the customer to ensure the optimum caller experience and accelerate agent training.

Automated customer surveys
For capturing the customers' candid opinions whilst the perception of the quality of service received is still fresh in their mind.

Public Safety
Security, emergency services, public transport and air traffic control centres where the recording of radio and telephone communications plays an integral role in the protection of people and property.

Finance, Insurance and Banking
From investment banks to insurance brokers, stock exchanges, we can provide highly reliable communications recording solutions that are user friendly, technologically advanced and geared to meet strict regulatory requirements.

Small Business
Unlike large corporates, you don’t often have the luxury of IT departments, telecom managers and on-site technical experts to handle your every need. That's why modern systems that designed to be simple, reliable and economical.